Return & Refund Policy
Effective date: May 4, 2026
Last updated: August 29, 2026
Please read this policy before booking any paid Service with Humax AI Inc.
1. Current offerings
Humax AI Inc. does not currently offer any paid enrollment programs. Our free Digital Hub guides remain available at no cost. Our paid Services — Shopify builds, automations, strategy sessions, and 1-on-1 guidance — are scoped individually by email before work begins, and refund terms for a given engagement are agreed to as part of that scoping conversation.
We encourage everyone to explore the free guides in our Digital Hub first — there's no cost and no commitment.
2. Technical or delivery issues
If you experience a technical issue that prevents delivery of a paid Service you've booked, contact us at connect@humaxai.ca with your booking details. We will resolve the issue promptly and in good faith.
3. What this policy does not cover
- Any paid enrollment program — none are currently active
- Free Digital Hub guides (they are already free, so no refund applies)
- Change of mind after a Service has been scoped and agreed to — handled per the individual agreement
4. Chargebacks and payment disputes
If you have a concern about a charge, please contact us at connect@humaxai.ca before initiating a chargeback or payment dispute with your bank or card provider. We will work with you in good faith to resolve any genuine issue.
Initiating a chargeback for a Service that has been delivered as agreed — without first contacting us — is a violation of our Terms of Use and may result in referral to our payment processor for dispute resolution.
We are here to help. If something went wrong, reach out to us first. We will fix it.
5. If paid programs relaunch
Should Humax AI Inc. relaunch structured paid programs in the future, this policy will be updated with the specific refund window, eligibility, and access period that applies — clearly stated before enrollment opens.
6. Contact
Email: connect@humaxai.ca